I think that there is no ultimate *computing* solution to the unsavvy.

Nothing works out of the box, and as the resident tech support for several people of different technical prowess both you and me are obviously aware of that. This story is just the “man bites dog” case – when MS-Windows gieves you grief its no news (and I’d tell you stories about what I’m doing now and you’ll probably understand better), but when Linux misbehaves its something to write home about. The same as the tech (and not so tech) news sometimes report about another Firefox security issue, but when was the last time you’ve read on YNet about another Internet Explorer security issue?